Contact Center Tag

Integrating unified communications with your contact center is a proven way to boost customer satisfaction.As a smart business-owner, you’re always on the lookout for ways to empower your team and satisfy your customers. These are the two groups that keep a company going, and they...

With an omni-channel contact center and enterprise-level unification, this app has everything.Putting all your contacts and communication software into one application means a lot more than extra desktop space. When you make the switch to CC-One, you make the switch to better business—faster, more secure,...

Keep your company up-to-date. Take unified communication to the contact center. Is your business contact center (CC) part of the 63% that hasn’t yet integrated unified communications (UC) capabilities? Don’t be one of the last brands to upgrade. Today, we’re talking about what you miss when...

Meet BroadSoft Business 2.0—it’s the calling, messaging and meeting experience you deserve. By now, you know that better communication means better business. An advanced telecom system has to have increased mobility, high-quality sound and speed. It also needs to be constantly reliable. BroadSoft Business 2.0 was...