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Voice, text, fax, and HD video conferencing

Plans & Pricing

Starting at $15/month

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Fiber-optics for Your Business

Only the best for your business' needs

That's 10,000 Mbps!

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Business solutions for voice, data, and video

Customer Service Job Description

Summary:

We are looking for an inbound customer service representative with a great attitude to interact and help service a wide variety of business customers in a variety of different areas.  Veracity is a great company with a fun atmosphere that’s growing at a fast pace.  Benefits including, paid time off, holiday pay, UTA frontrunner, Trax and bus pass, gym membership reimbursement, medical and dental and 401K matching as some of the perks for Veracity employees. This position is full-time.

Responsibilities:

  • Answer incoming calls regarding, billing questions, service issues and general account information
  • Record details of interactions, inquiries, comments and complaints
  • Provide client support and technical issue resolution via E-Mail, phone and other electronic media
  • Manage and retain existing customer accounts, including contract renewals and incentive program
  • Deal directly with customers either by telephone or electronically
  • Respond promptly and professionally to customer inquiries
  • Handle and resolve customer complaints
  • Process orders, forms and customer requests
  • Provide training to clients in the use of system, applications, and services
  • Follow-up on customer interactions
  • Work and communicate with the different departments
  • Strive for a one call/email resolution with every customer

Qualifications:

  • Great communication skills, verbal and written.   An outgoing and friendly personality a must.  Strong desire to ensure a positive customer experience.  Ability to multi-task and work in a fast paced team friendly environment.  Experience in a call center is a plus but not necessary.  A person that’s motivated, detail-oriented and organized.   Also able to work independently and efficiently to meet deadlines.

Compensation:

Hourly wage from $10.50-$12.75 depending on experience.

Please send all resumes with cover letters to This email address is being protected from spambots. You need JavaScript enabled to view it.

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  •   Clyde Companies

    Clyde Companies

    “Veracity has enabled Clyde Companies to do better in our business by increasing the flexibility and connectivity between offices. Veracity is a valued telecommunications provider and partner"

    image - Information Technology Director
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  • NACM

    NACM

    "Veracity has been dependable and reliable from the beginning, We have greatly benefited from Veracity’s virtually-zero downtime on our telecom services; it’s always there and available to use. Veracity Networks’ reduced price was what initially caught our attention, but it’s the overall services and network reliability that has kept our commitment through the years."

    image - NACM President
    Read More
  • Huntsman Cancer Institute

    Huntsman Cancer Institute

    “Veracity Networks helped supplement our telecom costs, which allowed 100 percent of the donations to go directly toward cancer research. The Radio-A-Thon is the most important 36 hours our station spends each year, and we appreciate Veracity’s valuable contribution that also made it important to our listeners.”

    image - Huntsman President
    Read More
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