Cloud Contact
Center Solutions

Optimize your contact center business
performace with Veracity’s omni-channel
solutions.

Cloud Contact Center Solutions

Move from operational efficiency to business performance optimization

 

  • Unified omni-channel contact center solutions that raise operational efficiencies and lower management costs
  • Predictive analytics-based routing that improves business outcomes
  • Integrated collaboration that increases first contact resolution and customer satisfaction
  • Cloud routing and hybrid overlay that optimizes distributed workforces and smooth cloud migration
  • Proven cloud deployments with excellent track record and enthusiastic reference customers of all sizes
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Benefits of Veracity’s Contact Center

  • First Call Resolutions – Arm agents with the information and resources they need when they need them
  • Call Abandon Reduction – Monitor and manage services levels in real-time, prioritizing previous abandons
  • Sales and Upsells – Route customers to agents with the best sales records on similar customer or product sales
  • Customer Satisfaction and Retention – Match customers with agents having the best performance records for customer’s anticipated needs
  • Resource Usage Optimization – Balance call loads across teams, sites and systems worldwide from the cloud
  • Agent and Back Office Collaboration – Provide voice, chat, email, video communications anytime, anywhere

Flexible Solutions For Any Contact Center

Meet all of your omni-channel customer communication needs. Veracity Contact Center can plug into SalesForce, add predictive analytics to optimize your operations or bring global control to your distributed sites and on-premise systems from the cloud.

Omni-Channel Contact Center

Improve customer service with voice, email and chat channels with a unified cloud contact center

Analytic-Driven Contact Center

Predict customer interactions to optimize resolutions with our predictive analytics

Call Center for Salesforce

Unify your call center environment by plugging in with SalesForce to improve productivity

Workforce Optimization in Contact Centers

Improve employee engagement with our WFO contact center suite

Common Questions

How long does it take to get meaningful analytics and insights?

If you have 6 months of historical data in your existing ACD, CRM, IVR or another system, send us data and BroadSoft will demonstrate how you can achieve meaningful insights and improvements.

 

What size contact center do we need to have?

CC-One has solutions for small, medium and large contact centers – including multi-site and multi-outsourcer operations.

How long does it take to see performance improvements?

CC-One customers see an ROI in months from increased sales, efficiency, customer satisfaction, customer retention and increased productivity.

Request a Demo

Veracity Contact Center helps sales and service contact centers of any size optimize their performance beyond cost reduction and efficiency to increasing positive business outcomes, and enables a graceful migration from premises to the cloud.

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