Wolverine Crossing is a multi-dwelling unit in Orem, Utah that houses more than one thousand Utah Valley University and Brigham Young University students. Wolverine Crossing offers a high standard of living for those seeking a high standard of education. Along with high-speed Internet access and cable television, residents enjoy amenities such as a newly renovated fitness center, a basketball court, a sand volleyball court, two swimming pools and Jacuzzis. Wolverine Crossing’s management strives to maintain its elite student housing reputation while meeting the needs of its tenants.
Wolverine Crossing relied on the same third-party telecom provider for eight years. However,as tenants’ computer programs and cable channel technology evolved, it became clear that the current provider was no longer able to sustain the network speed for tenants’ everyday use and common schedules. Wolverine Crossing’s management staff searched for a local telecom option to handle its tenants’ long-term needs.
“We realized we were spending tons of money on our third-party provider to only solve the problem temporarily,” said Tiffany Peck, General Manager at Wolverine Crossing. “Our tenants were angry, and we even had some students move out because the services were unreliable.With Veracity Networks’ local appeal and network reputation, we asked for their bid to help us meet our tenants’ Internet and cable needs. Veracity was by far the best option, and we were very excited to have them as our new provider.”
Wolverine Crossing selected Veracity Networks not only because of the infrastructure already in place at the complex, but because of the drastic decrease in price Veracity offered over the previous provider. With an estimated savings of 40 percent, Veracity improved Wolverine Crossing’s bottom line and increased Internet speeds to 100 Mbps on the property. 100 Mbps is the fastest Internet speed available to residential properties with a true fiber-optic connection;most local telecom providers are limited to 20 Mbps. Veracity’s Internet speed gave residents the bandwidth to perform tasks such as downloading an entire HD movie in less than five minutes and streaming videos with virtually no buffer time. Managers immediately noticed that less time was spent handling angry tenants and sending repair requests, leading to further reduced costs and increased employee efficiency.
“Veracity has made all the difference. I can’t even explain the amount of relief I have in knowing that Veracity is taking care of our tenants,” said Peck. “The Internet complaints that I used to receive numerous times daily have completely disappeared. If we ever do have a problem, I can easily contact Veracity’s customer service, and a tech will be sent. The process is super easy.Internet is one of those things you don’t want worry about, and Veracity made that possible.”
Keith Long, Director of Operations for UCH Management Group, has managed Wolverine Crossing for over three years. “Our transition to Veracity has allowed Wolverine Crossing to make significant improvements to our telecom features. Internet and cable should be easily accessible at our property, just like water from a faucet. Veracity’s reliable services have allowed us to attract and maintain residents because we are able to market the fact that that we have the fastest Internet in Orem and the country. Veracity is truly on par with other national telecom providers I have worked with.”