Aspen Ridge Management provides and manages residential solutions for single students and families through individual units, homes and large apartment complexes in Utah Valley. Since its launch in 1997, Aspen Ridge Management has grown to include nearly 500 properties in the Provo and Orem areas with 1,400 current residents.
Aspen Ridge Management group saw value in receiving the local attention and accessibility that Veracity Network offered. It made the decision to transition from a disjointed telecom offering to one that could unify its services. A satisfied client of Veracity Networks’ Internet services, Aspen Ridge owners Hilary and Nelson Davis elected to combine their telecommunications strategy by adding Veracity telephone hosting services.
A testament to its customer service, Veracity Networks matched the same phone package and pricing as Aspen’s previous provider. However, the difference lay in the local response time,with Aspen Ridge Management’s team quickly noticing Veracity’s immediate reaction to their technical questions and telephone needs. This timely attention and maintenance was vital as most of Aspen’s residents contact the management company by phone, rather than Internet.
“Staying connected to our current residents and any potential customer is vital to the flow of our overall organization,” said Hilary Davis, owner of Aspen Ridge Management. “We receive on average 150 calls a day, plus emails through our website and online portal, about urgent housing issues or questions on housing availability. The more lines of communication we have available the better, and Veracity Networks makes this happen.”