Call Centers face the ongoing challenge of improving customer satisfaction and lowering costs. While premise equipment vendors can offer a broad set of ACD functionality, they come at a very high price, require expensive integration and administration investments, and quickly become obsolete as customer contact methods evolve. Veracity’s Virtual Call Center addresses these challenges. We offer a cloud-based solution that is feature-rich, and future-proof at a price you can afford. We deliver sophisticated ACD functionality and advanced, speech-enabled IVR services, from a secure network that can be operational in a matter of days or weeks. There is no HW or SW to buy, and no maintenance contracts or upgrade cycles to ever worry about.
Small Business without an actual “Call Center”:
Callers never get a busy signal. Queue calls when employees are busy. Enhanced Hunt Group – employees can set availability, get reports on traffic patterns, and groups can span sites.
Enterprise with Multiple Sites:
Queue calls for front office employees or building receptionists. Receptionists at other sites can monitor and answer calls for a busy colleague.
Dramatic reduction is costs. No CapEx. Lower OpEx (calls queued in network). No integration or configuration expenses. Disaster recovery, since calls can always be delivered somewhere, even if the primary site is not reachable. More efficient operation, since employees can be located anywhere or spread across multiple sites.