Does your company need a cloud contact center and/or a collaboration solution?

Deciding the right contact center solution for your company is a huge decision that will positively or negatively affect the entire enterprise. How do you know whether a cloud contact center solution is right for your business? If you answer […]

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What Are Cloud-Based Contact Centers?

Monday, 16 September, 2019

Is your call center showing its age? Are your agents overworked? Do your customers hang up unsatisfied? Is your business running blind by not using analytics and predictions to its advantage? Are you needing to cut administrative costs while having […]

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How to Increase the Performance of a Contact Center Agent

Monday, 9 September, 2019

If you are looking to improve your call center performance, and you’ve already moved it to the cloud and integrated it with unified communication, now it’s time to target good contact center agent performance. How do you do this? By […]

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Why You Should Choose Cisco Webex Provided by Veracity

Saturday, 24 August, 2019

While Cisco Webex has been recognized industry-wide with a multitude of awards, there’s also something to be said about the praise given by everyday users, such as Ellen Degeneres:  “Something undeniably powerful happens when you bring people from all over […]

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6 Benefits of Collaboration with Cloud Communications 

Tuesday, 20 August, 2019

More and more organizations are moving to the cloud, and for good reason! The benefits and capabilities of cloud collaboration seem to be endless. From increased employee connectedness to significant cost savings by using features such as whiteboarding and analytics, […]

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How Virtual Agents Benefit Your Business

Monday, 12 August, 2019

What is IVA? Intelligent Virtual Agents (IVA) uses artificial intelligence to emulate human interaction for those who call into your contact center. IVA automatically analyzes which conversations should be handled by live agents or it takes care of redundant, rudimentary […]

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