Why Mid-Size Contact Centers Need the Cloud

Why Mid-Size Contact Centers Need the Cloud Mid-sized contact centers often are left forgotten by their smaller and larger competitors. Possessing anywhere from 21 to 200 contact center agents proposes specific challenges that need to be treated with a specialized […]

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Cloud Contact Center – Achieve Your Goals

Monday, 8 July, 2019

How a Cloud Contact Center Helps Achieve Your Goals Your business has a laundry list of goals and metrics to meet. Optimizing your workforce, maximizing employee performance, and building better customer engagement are probably a few that sound all too […]

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What are Hosted Business Phones?

Monday, 3 June, 2019

Cloud Communications Explained Unified cloud communications help you stay productive, connected, and untethered. They allow for remote collaboration, messaging, and making phone calls from anywhere. Hosted phones are a big part of cloud communications. They provide a professional calling experience […]

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How to Send and Receive Text Messages with your Veracity SMS Service

Tuesday, 28 May, 2019

A Quick Guide to Veracity SMS In today’s connected world, your customers want to be able to reach you. But giving out your personal phone number isn’t always ideal. With Veracity’s VCaaS Communicator app, you can take your business life […]

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How SMS Can Help Your Business Grow and Retain Customers

Monday, 8 April, 2019

Staying connected to your customers in a digital age. Your customers want to talk to you, but not always over the phone. According to fenderbender, 89% of them want a direct-messaging option. Think about it, what do you want when […]

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Veracity Networks Announces Advanced SMS integration with our Unified Communications platform powered by Cisco.

Monday, 1 April, 2019

Lindon, UT- April 1, 2019 Veracity is pleased to announce the release of our advanced SMS texting application, Veracity Connect, as part of our integrated Unified Communications platform Powered by Cisco.   Veracity is the first carrier to enable SMS texting […]

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