Customer service and satisfaction are important to having a successful and growing company. Contact and call centers are a way that many companies choose to build their relationships with customers. Most centers are multi-channel, but an omni-channel system provides a […]
There are a lot of advantages that come from cloud conference calling, convenience and effectiveness being just a couple of the biggest ones. However, all too often, conference calls turn out to be neither convenient nor effective. Instead, they can often feel […]
Cloud computing, meaning storing and accessing data and programs via the internet rather than on the hard drive, is the basic definition IT professionals and novices alike already understand. However, this brief explanation doesn’t encapsulate the tremendous potential cloud computing […]
Deciding the right contact center solution for your company is a huge decision that will positively or negatively affect the entire enterprise. How do you know whether a cloud contact center solution is right for your business? If you answer […]
Is your call center showing its age? Are your agents overworked? Do your customers hang up unsatisfied? Is your business running blind by not using analytics and predictions to its advantage? Are you needing to cut administrative costs while having […]