Is your call center showing its age? Are your agents overworked? Do your customers hang up unsatisfied? Is your business running blind by not using analytics and predictions to its advantage? Are you needing to cut administrative costs while having […]
If you are looking to improve your call center performance, and you’ve already moved it to the cloud and integrated it with unified communication, now it’s time to target good contact center agent performance. How do you do this? By […]
While Cisco Webex has been recognized industry-wide with a multitude of awards, there’s also something to be said about the praise given by everyday users, such as Ellen Degeneres: “Something undeniably powerful happens when you bring people from all over […]
More and more organizations are moving to the cloud, and for good reason! The benefits and capabilities of cloud collaboration seem to be endless. From increased employee connectedness to significant cost savings by using features such as whiteboarding and analytics, […]
What is IVA? Intelligent Virtual Agents (IVA) uses artificial intelligence to emulate human interaction for those who call into your contact center. IVA automatically analyzes which conversations should be handled by live agents or it takes care of redundant, rudimentary […]