While Cisco Webex has been recognized industry-wide with a multitude of awards, there’s also something to be said about the praise given by everyday users, such as Ellen Degeneres: “Something undeniably powerful happens when you bring people from all over […]
More and more organizations are moving to the cloud, and for good reason! The benefits and capabilities of cloud collaboration seem to be endless. From increased employee connectedness to significant cost savings by using features such as whiteboarding and analytics, […]
What is IVA? Intelligent Virtual Agents (IVA) uses artificial intelligence to emulate human interaction for those who call into your contact center. IVA automatically analyzes which conversations should be handled by live agents or it takes care of redundant, rudimentary […]
What is Webex Meetings? Webex Meetings provided by Veracity simplifies video conferencing to be as simple as meeting in person. Hosting a meeting is easy and joining is easier. Simply click on your link to join. It works with your […]
Integrating Contact Center and Unified Communications Before we get started on the who, why, how, and when of Contact Center and Unified Communications integration, let’s review a few necessary terms. A Unified Contact Center is a centrally managed contact center […]