The Importance of a Contact Center Analyzer for the Best Performance A contact center can be a hive of noise and business. It’s easy to see employees working, but are they getting their job done well? That’s where call center […]
A contact center can be a hive of noise and business. It’s easy to see employees working, but are they getting their job done well? That’s where call center analytics and using a contact analyzer can help you understand what […]
Customer service and satisfaction are important to having a successful and growing company. Contact and call centers are a way that many companies choose to build their relationships with customers. Most centers are multi-channel, but an omni-channel system provides a […]
There are a lot of advantages that come from cloud conference calling, convenience and effectiveness being just a couple of the biggest ones. However, all too often, conference calls turn out to be neither convenient nor effective. Instead, they can often feel […]
Cloud computing, meaning storing and accessing data and programs via the internet rather than on the hard drive, is the basic definition IT professionals and novices alike already understand. However, this brief explanation doesn’t encapsulate the tremendous potential cloud computing […]