At its best, a business voice service uses a communications platform that is integrated with carrier-grade phone systems and call center functionality to handle all incoming and outgoing calls, SMS messages, web chat, and email. At its worst, a business […]
Communication is crucial to a business’s success, especially in times like these. With Cisco’s Webex Teams, communication is easier than ever. Instant messaging, video conferencing, whiteboards, scheduling, and taking notes are all options at the tip of your fingers with […]
VoIP, or voice over internet protocol, is simply using voice services over the internet rather than through installed wires like a landline. VoIP has become very popular lately, with a lot of companies choosing it over traditional landlines. Are you […]
A growing business has unique network needs that can’t always be filled by broadband, 4G, LTE, or MPLS because these traditional connections are limited in scalability and capability. Network congestion, packet delay or loss, and service outages plague and hamper […]
If you’re having contact center challenges, you’re not alone. Many companies experience and struggle with technological and analytic limitations and needs, but there are solutions including simply being prepared for them when they arise. Below are some common contact center […]