How to Increase the Performance of a Contact Center Agent

If you are looking to improve your call center performance, and you’ve already moved it to the cloud and integrated it with unified communication, now it’s time to target good contact center agent performance. How do you do this? By […]

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Why You Should Choose Cisco Webex Provided by Veracity

Saturday, 24 August, 2019

While Cisco Webex has been recognized industry-wide with a multitude of awards, there’s also something to be said about the praise given by everyday users, such as Ellen Degeneres:  “Something undeniably powerful happens when you bring people from all over […]

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6 Benefits of Collaboration with Cloud Communications 

Tuesday, 20 August, 2019

More and more organizations are moving to the cloud, and for good reason! The benefits and capabilities of cloud collaboration seem to be endless. From increased employee connectedness to significant cost savings by using features such as whiteboarding and analytics, […]

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How Virtual Agents Benefit Your Business

Monday, 12 August, 2019

What is IVA? Intelligent Virtual Agents (IVA) uses artificial intelligence to emulate human interaction for those who call into your contact center. IVA automatically analyzes which conversations should be handled by live agents or it takes care of redundant, rudimentary […]

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5 Ways to Makes Video Conferences More Productive

Monday, 29 July, 2019

What is Webex Meetings? Webex Meetings provided by Veracity simplifies video conferencing to be as simple as meeting in person. Hosting a meeting is easy and joining is easier. Simply click on your link to join. It works with your […]

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Integrating Contact Center & Unified Communications

Monday, 22 July, 2019

Integrating Contact Center and Unified Communications Before we get started on the who, why, how, and when of Contact Center and Unified Communications integration, let’s review a few necessary terms. A Unified Contact Center is a centrally managed contact center […]

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