All the best tech in telecom won’t make a difference until your business is using it right. So, you’ve got UC, but do you really get UC? Hosted unified communications (UC) is not a passive tool for the office—it works when you work with it. Here’s a helpful perspective from the telecom experts at BroadSoft: try to view your UC like a gym membership. Buying a gym pass doesn’t instantly make you healthy (unfortunately). Similarly,
SD-WAN with VCaaS. Your telecom with Veracity. Some combinations just make sense. At Veracity, we know that every business is unique. That’s why we offer customized service packages. Our varied telecom solutions integrate different products and capabilities to fit the specific needs of each client. Still—some upgrades are good enough to benefit all kinds of companies. We’re talking about VCaaS with SD-WAN. This duo is a two-in-one that makes sense for everyone.  Before we talk
Integrating unified communications with your contact center is a proven way to boost customer satisfaction. As a smart business-owner, you’re always on the lookout for ways to empower your team and satisfy your customers. These are the two groups that keep a company going, and they are completely inseparable. When your agents do well, so do your clients. Do your agents have what they need to maximize client satisfaction? It’s time to give them what
It’s nothing personal, your business just needs a communication system that can keep up. Good relationships have a balance of give and take—this is no exception in business. Unfortunately, for countless business-owners, telecom is an area where they give too much. The harsh reality is that many companies like you are investing a great deal of money, time and energy into an outdated communication system, which yields very little return. Time to take an honest
You don’t need multiple solutions for every problem in telecom. All you need is WAN. A lot can go wrong with workplace telephony—and not just for you, the customer. Telecom is a two-way street. Understanding unified communication from both directions is a great way to ensure that you’re getting the best for your business. So today, we’re taking a look at things that inconvenience the UCaaS (Unified Communications as a Service) providers. What can happen