Contact Center Solutions

Transform your contact center into a strategic asset utilizing Veracity’s omni-channel predictive analytics, connecting your customers with the best available agent, lowering operational costs and improving customer service.

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Veracity Contact Center Capabilities

Outbound Campaign Manager automates outbound calls for sales and marketing.

Expert Collaboration and Communications utilizes embedded voice and chat capabilities through on-demand collaboration reducing first-contact resolution time, while enhancing the customer experience.

Enhanced Sales Force App catapults your CRM beyond standard screen pops. Navigate CRM data to provide agents rich contextual information for each customer interaction.

360 Customer Journey Analytics link and analyze the customer experience at each stage of the journey to improve customer service.

Workforce Optimization in a unified environment lowers operational costs through proper staffing and coaching tools.

Native Cloud replaces premise-based data centers with cloud-based applications.

Omni-Channel contact center combines voice, email, and chat communication in a unified environment providing seamless customer experience.

Predictive Analytics-Based Routing enhances big data analysis to understand your customer’s journey, predict needs and identify the top performing agents to deliver optimal results.

Unified Omni-Channel Solutions

Unified Contact Center

Centrally managed and administered ACD, IVR call recording, interaction history and CRM integration

Unified Communications

Improve collaboration amongst agents, managers and back-office subject matter-experts

Omni-Channel View of Customer Journey

Analyze real-time cross-channel customer interactions

Performance Analytics

Pairs the customer with the optimal agent to best meet the specified customer need

 

Omni-Channel Customer Interaction

Communicate via voice, web, email, chat and social media from a unified environment

Reliable Redundant Worldwide Network

More than 200 Peering Partners Including:

AT&T     Level 3     Verizon     CLINK     1 Wilshire     Apple     Microsoft     XD     AWS     Multiple Data Center

Industry-Leading Partners

Cisco, Juniper, Sonus, Adtran, Ciena, VeloCloud

Tier-One Voice and Data Network

  • National/International DID/DDI Provider (Can Port exsiting DIDs)
  • Veracity has it’s own Toll Free RespOrg ID and LRN
  • Facility based CLEC and Regulated Carrier

Technical and Operational Experience

  • 75+ years combined engineering experience
  • Deployed BSFT/Cisco in 2001
  • 500,000+ voice lines implemented
  • 300+ million calls processed per month

Veracity Delivers, Powered by Cisco

Tier One Voice and Data Network

White Glove Implementation with Local Support

Seamless Integrations

Industry Leading Partners

Veracity Contact Center Benefits, Powered by Cisco

Improve business outcomes through increased sales conversions, revenues, retention, customer satisfaction, and first-call resolutions

Optimize the customer journey with analytics that tell you what is really happening and predictive analytics routing that anticipates customer needs

Globally deliver a consistent personalized customer experience by centrally queuing voice, email, and chat to ensure routing rules throughout contact centers

Reduce call abandon rates with a global queue that routes based on real-time data about call volumes, resource availability, and other variables

Improve performance across sites by centrally monitoring the business and operational performance of agents, teams, sites, systems, and partners in real time

Reduce administrative overhead by managing all contact center operations, resources, and interactions from a central command center in the cloud

Find the right Contact Center solution for your business.

Complete the form and a Veracity specialist will contact you to discuss the right contact center solution for your business.