The Importance of a Contact Center Analyzer for the Best Performance

A contact center can be a hive of noise and business. It’s easy to see employees working, but are they getting their job done well? That’s where call center analytics and using a contact analyzer can help you understand what […]

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What Is an Omni-Channel Contact Center?

Monday, 11 November, 2019

Customer service and satisfaction are important to having a successful and growing company. Contact and call centers are a way that many companies choose to build their relationships with customers. Most centers are multi-channel, but an omni-channel system provides a […]

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How To Host a Conference Call and Reap the Benefits of Online Meetings

Monday, 14 October, 2019

There are a lot of advantages that come from cloud conference calling, convenience and effectiveness being just a couple of the biggest ones. However, all too often, conference calls turn out to be neither convenient nor effective. Instead, they can often feel […]

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The Future of Cloud Computing, Explained by the Experts

Monday, 7 October, 2019

Cloud computing, meaning storing and accessing data and programs via the internet rather than on the hard drive, is the basic definition IT professionals and novices alike already understand. However, this brief explanation doesn’t encapsulate the tremendous potential cloud computing […]

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Does your company need a cloud contact center and/or a collaboration solution?

Monday, 30 September, 2019

Deciding the right contact center solution for your company is a huge decision that will positively or negatively affect the entire enterprise. How do you know whether a cloud contact center solution is right for your business? If you answer […]

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What Are Cloud-Based Contact Centers?

Monday, 16 September, 2019

Is your call center showing its age? Are your agents overworked? Do your customers hang up unsatisfied? Is your business running blind by not using analytics and predictions to its advantage? Are you needing to cut administrative costs while having […]

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