How To Host a Conference Call and Reap the Benefits of Online Meetings

There are a lot of advantages that come from cloud conference calling, convenience and effectiveness being just a couple of the biggest ones. However, all too often, conference calls turn out to be neither convenient nor effective. Instead, they can often feel […]

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The Future of Cloud Computing, Explained by the Experts

Monday, 7 October, 2019

Cloud computing, meaning storing and accessing data and programs via the internet rather than on the hard drive, is the basic definition IT professionals and novices alike already understand. However, this brief explanation doesn’t encapsulate the tremendous potential cloud computing […]

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Does your company need a cloud contact center and/or a collaboration solution?

Monday, 30 September, 2019

Deciding the right contact center solution for your company is a huge decision that will positively or negatively affect the entire enterprise. How do you know whether a cloud contact center solution is right for your business? If you answer […]

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What Are Cloud-Based Contact Centers?

Monday, 16 September, 2019

Is your call center showing its age? Are your agents overworked? Do your customers hang up unsatisfied? Is your business running blind by not using analytics and predictions to its advantage? Are you needing to cut administrative costs while having […]

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How to Increase the Performance of a Contact Center Agent

Monday, 9 September, 2019

If you are looking to improve your call center performance, and you’ve already moved it to the cloud and integrated it with unified communication, now it’s time to target good contact center agent performance. How do you do this? By […]

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Why You Should Choose Cisco Webex Provided by Veracity

Saturday, 24 August, 2019

While Cisco Webex has been recognized industry-wide with a multitude of awards, there’s also something to be said about the praise given by everyday users, such as Ellen Degeneres:  “Something undeniably powerful happens when you bring people from all over […]

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